Refund policy
7-Day Returns
We want every customer to truly love their handcrafted furniture. Each piece we create is designed with care, precision, and attention to natural wood details. However, if for any reason you are not completely satisfied with your purchase, we offer a 7-day return window from the date your order is delivered.
Our goal is to make the shopping experience smooth and worry-free while maintaining the quality standards of our handcrafted products.
Return Eligibility & Conditions
To qualify for a return, the following conditions must be met:
• The return request must be submitted within 7 days of delivery.
• The item must be unused and in the same condition as when it was delivered.
• The furniture must be returned with all original packaging materials, including protective coverings and crates if applicable.
• The product must not show any signs of damage, wear, or modification.
• Any included accessories, hardware, manuals, or additional components must also be returned.
Because our furniture is crafted using natural wood and live-edge materials, each piece is unique. Natural variations in wood grain, texture, knots, or color are considered part of the product’s character and are not considered defects.
How to Initiate a Return
If you wish to return your item, please contact our support team within 7 days of receiving your order.
When contacting us, please include:
• Your order number
• Your full name and contact information
• Clear photos of the product and packaging
• The reason for the return request
Once your request is reviewed and approved, we will provide you with detailed return instructions, including the appropriate return shipping address and packaging guidelines.
To ensure the furniture is protected during transit, we strongly recommend using secure packaging similar to the original packaging used for delivery.
Return Shipping
Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.
For large furniture items, return shipping may require freight or specialized carriers, and costs may vary depending on location and size of the item.
We recommend choosing a tracked and insured shipping method to protect the item during transit.
Refund Process
Once the returned product arrives at our facility, our team will inspect the item to ensure it meets the return conditions.
After inspection:
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued using the original payment method used during purchase.
• Processing time may vary depending on your payment provider or bank.
You will receive a confirmation email once the refund has been completed.
Damaged or Incorrect Items
If your order arrives damaged during shipping or you receive the wrong item, please contact us within 48 hours of delivery with photos of the damage and packaging.
Our team will quickly review the case and provide a suitable resolution, which may include:
• Replacement of the item
• Repair solutions
• Full refund where applicable
Need Help?
If you have any questions about our return policy or need assistance with a return request, our support team will be happy to help.
Please contact us anytime and we will guide you through the process.