Yes. Every piece is handcrafted only after your order is placed. We do not keep mass-produced stock, which allows our artisans to focus on quality, precision, and natural details. This made-to-order approach ensures that each item receives the attention it deserves and is built specifically for you.

Production typically takes 4–6 weeks, depending on the design, size, and level of customization. Once your piece is completed, it goes through final finishing and quality checks before being carefully packed for shipping. You will be notified when your order is ready to dispatch.

Yes, we offer secure international delivery. Each order is prepared with protective packaging and handled by reliable logistics partners to ensure safe transport. Shipping timelines may vary depending on the destination, and tracking details will be provided once your order is dispatched.

Every piece is packed using reinforced materials and multiple protective layers to prevent scratches, pressure, or impact during transit. For larger or more delicate items, custom wooden crates may be used for added protection. Our goal is to ensure your furniture arrives in the same condition it left our workshop.

Because we use natural solid wood, each piece has its own unique grain patterns, textures, and live edges. No two slabs are ever identical, which means your furniture will have subtle natural variations. These differences are not defects, they are part of the character and authenticity of real wood.

Yes. Most of our pieces can be customized in size, wood type, or finish to better suit your space and preferences. Because every item is made-to-order, adjustments can often be incorporated during production. You can use the Request a Quote option on the product page or contact us directly to discuss your specific requirements.

Yes. We regularly work with interior designers, architects, and hospitality projects. Whether you need a single statement piece or furniture for an entire space, we can provide customized solutions to match your design vision. Please contact us with your project details, and our team will prepare a tailored quote.

We accept all major credit cards and secure online payment options available at checkout. All transactions are processed through trusted payment gateways to ensure your information remains protected throughout the purchase process.

In the rare event of shipping damage, please contact us within 48 hours of delivery and provide clear photos of the issue. Our team will review the case and arrange an appropriate solution, which may include repair, replacement, or another suitable resolution. Your satisfaction and the safe arrival of your furniture are our priorities.

Because each piece is made-to-order, returns are limited. However, we stand behind the quality of our craftsmanship and are committed to resolving any concerns. If you experience an issue with your order, please reach out to us, and we will work with you to find a fair and satisfactory solution.